Shipping
How long does delivery take?
Our delivery timings differ depending on where your purchase is being delivered to. Please note, our shipping times are estimated from the date of dispatch and from time to time, delays may occur. Please also note, no dispatches or deliveries will occur on UK bank holidays. You can learn more about these timings on our dedicated shipping page here.
How much will my shipping cost?
The cost of shipping your purchase depends on the location and requested speed of delivery. You can learn more about these costs on our dedicated shipping page here.
Do you provide worldwide shipping?
Yes! We provide shipping to most places around the world. You can learn more about where our delivery services reach on our dedicated shipping page here.
How do I get free shipping?
We offer free UK shipping on all orders above £65. We also offer free shipping worldwide, depending upon the order value and the destination. Please see our dedicated shipping page for more info here. Make sure you’re subscribed to our newsletter to be the first to know of any free shipping promotions! Subscribe here.
My free shipping code isn’t working?
First check that the code you’ve used is correctly copied and pasted directly from the email you received the offer in. If you are still having trouble please contact our customer service team on help@weareoi.com.
Can I change my email or shipping address?
We will endeavour to process any requests for a change of delivery address or email prior to dispatch of your order. Please send an email to our customer service team as soon as possible on help@weareoi.com for assistance. Please note, there may be some instances where we cannot change the delivery or email address.
My Order
How can I cancel my order?
You can cancel your order following your purchase. Please email our customer service team as soon as possible on help@weareoi.com to request an order cancellation. Please note, as we aim to dispatch orders as quickly as possible, in some instances it may be too late to cancel your order. If this is the case, please email our customer service team to arrange a return through our simple returns service.
I haven’t received a confirmation email for my online order yet, what shall I do?
First things first, have a look at your spam/junk folder to make sure your order confirmation hasn’t landed there. If you still cannot find it, please reach out to our customer service team on help@weareoi.com and they’ll be happy to assist!
What if my order doesn't arrive?
Should your order fail to arrive within our expected delivery times, please contact our customer services team as soon as possible on help@weareoi.com for assistance and guidance on what to do.
Where can I find my order number?
You can find your order number in the email receipt that is sent to you following your purchase. Remember to check your junk mail too!
My tracking number isn’t working, what do I do?
For all orders made using a tracked delivery service, customers should receive an email directly from our delivery partner once the order has been collected and the delivery label has been scanned upon arrival at the delivery partner's depot.
If you are still having trouble outside of our expected delivery timings, please contact our customer service team on help@weareoi.com for additional assistance.
Do you offer student discount on orders?
Unfortunately at the moment we do not offer any student discount; however, please subscribe to our newsletter to be the first to receive updates on special offers and discounts.
How do I track my order?
Following your purchase, our delivery partners will email you directly with details of any tracking information if you have opted for a tracked delivery service. This will allow you to track your order following its collection from our warehouse. Please ensure that the email address you completed your purchase with is correct and please check your spam/junk folder if you haven't received emails from our delivery partner.
If you are still having trouble outside of our expected delivery timings, please contact our customer service team on help@weareoi.com for additional assistance.
My Items
How does my purchase give back?
For every item you purchase, we donate essential clothing to someone experiencing homelessness. You can see exactly which items are donated by having a look at the product page of the item you purchased!
Check out more information on our Wear One, Share One giving model here.
How do I care for my items?
You can learn more about how to care for your items with the help of our Care Guide here.
Do you offer repairs?
Depending on the repair needed, we are happy to offer repair assistance. Please note, our Fashion Production Team will need to assess the repair before agreeing to assist. Please reach out to our customer service at help@weareoi.com with an explanation of the repair needed to kickstart the process.
