Postage For Exchange

Sometimes you change your mind and that's okay! That's why we're here to help you make your exchanges as smooth as possible.

Whilst we're here to help however we can, unfortunately we cannot cover the cost of postage for items unless they have a manufacturing flaw, we sent an incorrect item or were damaged in transit when you receive them. 

For all standard size exchanges and product swaps, we kindly ask that you cover the small postage fee of £3.90 when posting your item back to us which will also cover the cost of us resending the exchange item to you.

Please remember, your product must meet the following criteria in order to be valid for an exchange:

- The item(s) must be unworn and returned in its original state (no snags, splits or stains please).

- You must be able to provide a proof of purchase.

- The item(s) must be returned within 30 days of the date of shipping. To find out when this is, you should have an email stating when your order was dispatched.

- Socks must not be worn and their packaging must be fully intact.

You can exchange your item for:

- A different product at the same price point.

- The same product in a different size.

- A gift voucher.

If you have any questions about whether your product meets the above requirement or if you are unsure how to complete the exchange process, please email us on help@weareoi.com.

We're here to help and happy to help! 

We aim to deliver your order between 2 - 5 working days for orders placed in the UK, Northern Ireland and Ireland. For other areas please visit our dedicated Delivery Page for more info.

Every item purchased kickstarts our giving process where essential clothing is donated to someone experiencing homelessness.

This is our Wear One, Share One model. Wear One, Share One allows customers to donate brand-new clothing, specifically designed by us, every time they purchase. Our network of charities and organisations that we call 'Giving Partners' ensures the most highly requested items reach those who need them the most.

To learn more about how we give back through Wear One, Share One, and how your purchases make this possible, click here.